FINIX Technology ("FINIX", "we", "our", or "us") provides software and automation tools that help businesses manage customer communications, leads, integrations, and commercial workflows.
This Privacy Policy explains how FINIX collects, uses, stores, and protects information when users access our services or connect third-party platforms such as WhatsApp, Facebook, Instagram, Google, and other supported services.
Depending on how FINIX is used, we may process information including:
When a user connects Meta services such as WhatsApp, Facebook, or Instagram, FINIX may receive information made available through Meta APIs and authorized by the user.
This may include WhatsApp Business Account identifiers, phone number identifiers, Facebook Page identifiers, Instagram Business Account identifiers, messages, message metadata, and other information required to provide the requested integration.
FINIX only accesses Meta Platform Data for functionality explicitly authorized by the user and in accordance with Meta Platform Terms and applicable policies.
FINIX may use information to:
Authentication credentials and access tokens used to connect third-party services are stored securely and are not intentionally exposed to end users or included in public-facing application data.
These credentials are used only to perform authorized actions with the connected service.
FINIX does not sell personal information.
Information may be shared only when necessary to operate the service, including with infrastructure providers, authorized integrations, service providers, or when required by law.
FINIX uses reasonable technical and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
Access to customer information is restricted according to organization, user role, and system permissions.
Information is retained only for as long as reasonably necessary to provide the service, meet contractual obligations, maintain security, and comply with applicable laws.
Users may request access, correction, or deletion of personal information associated with FINIX, subject to applicable legal and contractual requirements.
Users or customers who wish to request deletion of their information may contact FINIX using the contact information below.
Requests should include enough information for FINIX to identify the relevant account, organization, or data.
FINIX may integrate with third-party services including Meta Platforms, Google, and other providers.
Use of these services may also be subject to the privacy policies and terms of those third-party providers.
FINIX may update this Privacy Policy from time to time. Updates will be published on this page together with a revised "Last updated" date.
For privacy questions, data requests, or deletion requests, contact:
FINIX Technology
Email: privacy@finixtechnology.com